I. General Provisions

These business and license terms and conditions apply when using/purchasing services at www.vita.sk (hereinafter referred to as the “Agreement” or “Terms”). They are a contract between you (“you”) and VITA Academy s.r.o., with its registered office at Tomášikova 50/A 831 04 Bratislava – Nové Mesto district, Company ID: 54 239 516, VAT ID: SK2121621403, VAT payer, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No.: 157334/B (“VITA”) or our affiliated companies Edenia s.r.o. with its registered office at Tomášikova 50/A 831 04 Bratislava – Nové Mesto district, Company ID: 56596642, VAT non-payer, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert No. 182554/B, Virtual IT Academy OZ, with its registered office at Tomášikova 50/A 831 04 Bratislava – Nové Mesto city district, Company ID: 53788907 and the company IT Academy s.r.o., with its registered office at Tomášikova 50/A 831 04 Bratislava – Nové Mesto city district, Company ID: 46 759 786, VAT ID: SK2023556766, VAT payer, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No.: 82857/B. The terms and conditions are part of the concluded consumer contract between the seller/provider on the one hand and the buyer/interested party on the other hand. All contractual relationships are concluded in accordance with the law of the Slovak Republic.

In the event that the contracting party is a consumer, relations not regulated by these terms and conditions shall be governed by Act No. 40/1964 Coll., the Civil Code, Act No. 250/2007 Coll., on Consumer Protection, Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises and on Amendments to Certain Acts, Act No. 22/2004 Coll. on Electronic Commerce, all as amended. In the event that the contracting party is an entrepreneur, relations not regulated by these terms and conditions shall be governed by Act No. 513/1991 Coll., as amended.

You must read, agree to, acknowledge and accept all of the terms and conditions contained in this Agreement in order to use our website and all affiliated websites, including mobile websites and applications owned and operated by us or our affiliates (collectively, the “Platform”), participate in our educational courses (“Courses”) through the Platform, and use all services, applications, software, features and products accessible through our Platform that reference this Agreement (together, the Platform “Services”), whether provided by us or our affiliates.

For information about our privacy practices, please see our Privacy Policy and Cookie Statement. We may collect and use your personal information in accordance with this Policy.

II. Definition of terms

VITA is an online experiential learning platform (e-learning) for adult users that teaches programming, graphic design, marketing and advertising. It also educates in the areas of management skills and personal development. VITA is an abbreviation for Virtual IT Academy. E-learning from the comfort of your home or business. Children can learn on the platform under parental supervision with a recommendation from the age of 15. The platform and its course content may also contain explicit expressions (such as faily, fuckupy, ojebabrať, etc.). So if you are a sensitive person to similar expressions, we ask you not to purchase the online course, annual subscription and materials. By using VITA, you agree to these Terms and other policies and conditions that we publish. Dissatisfaction with the course, the lecturer, the video or audio quality of the course, the content and topic of the course, the method of company and lecturer communication, the opinions of the lecturers is not a reason for canceling the course and refunding the money for the course or the annual subscription.

A consumer contract is any contract, regardless of the legal form, concluded between a supplier and a consumer.

A supplier/provider (seller) is a person who, when concluding and fulfilling a consumer contract, acts within the scope of his commercial or other business activity.

A buyer/consumer (interested party, customer, user) is a natural or legal person who purchases products or uses services for personal use or for the needs of members of his household.

A buyer/entrepreneur is a legal person or natural person entrepreneur who acts within the scope of his commercial or other business activity and purchases products or uses services for the purpose of his business by reselling or trading them.

Service is any activity or performance that is offered to the consumer for a fee or free of charge. The Service allows the User to search, purchase licenses, download, and maintain access to digitized electronic content, such as electronic books, publications, presentations, videos, audio recordings, project files and exercises or other content of a digital nature (hereinafter referred to as the “Electronic Content”).

Supported devices and software. The list of supported devices and software intended for obtaining, displaying and using Electronic Content is published and regularly updated on the website www.vita.sk. The User declares that he has familiarized himself with the list of supported devices and software. He acknowledges that in the case of works protected against illegal copying by encryption. The Provider does not guarantee the deliverability and usability of Electronic Content on devices and software that are not listed in the list of supported devices and software

Social DRM. If electronic books and materials are accessible without encryption protection, i.e. marked with EPUB, PDF, MOBI, PPTX, DOCX, VSDX, XLSX formats, the Provider reserves the right to use visible and hidden data in the downloaded e-book, video, presentation, identifying the purchase. Among others, it may use the User’s name, surname and e-mail based on his registration on the website www.vita.sk. The User agrees to this measure.

Making Electronic Content available. After payment of the fees determined by the Provider for making Electronic Content available, which the User has selected from the Provider’s offer, the Provider shall make Electronic Content available to the User within 14 working days. Making available means the technical enabling of downloading Electronic Content via the Internet. The use of some services may require specific software equipment on the User’s device. The User shall download Electronic Content after it has been made available.

An online course or educational program is an online service provided to the Buyer. The online course or educational program contains video recordings from face-to-face or other online courses of IT Academy s.r.o., Icert s.r.o. and partners. The total length of the online course is made up of the basic length of the certified course in the range of 3 to 10+ hours and also includes recordings from courses implemented in recent years or bonus content.

Certificate of completion of the course. Obtaining and downloading a certificate is a bonus service for customers upon successful completion of the online course, i.e. viewing all course videos and successfully completing tests, if available. There is no legal claim to a certificate of completion of the course.

From the moment the user receives the electronic content, the provider’s obligations are considered fulfilled. Payment is understood as the crediting of funds to the provider’s account.

III. Copyright VITA

Using VITA electronic content

The Provider grants the User a non-exclusive right to retain a reasonable number of permanent copies of the given Electronic Content, to view, use and display the Electronic Content an unlimited number of times, exclusively for their own, personal, non-commercial use for a period of 12 months from the date of sending the order to the interested party. The Electronic Content and Materials contained in this Platform are protected by the relevant generally binding copyright and trademark regulations.

When providing discounts or 1 + 1 course for free promotions, the period of use of the content is limited to a period of 5 months. The Electronic Content will be considered licensed by the Provider to the User, unless the Provider specifies otherwise.

VITA User and Company (Manager) Accounts

User accounts

A User is a natural person who uses our services by participating in the courses we offer. To become a User, you must register on our platform and provide us with the truthful information we need to create an account for you. Once you have completed your registration, you can order individual courses or access all courses in accordance with your subscription type.

The following events will lead to loss of access to our services:

Expiration of your subscription period
Failure of payment method without immediate remediation
Material breach of these terms

When creating an account, you must provide us with accurate information in good faith and you agree to keep it updated if it changes.

You are responsible for the security of your account and for anything that happens while anyone is logged into your account. If you believe that your account has been compromised, please contact us immediately. We will need the following information to create your user account: first and last name, email address and create a password. In your user account, you can view the following information: your details, your orders, your certificates from completed courses.

Corporate (Management) accounts

If you want to create an account and use the services on behalf of a company, you guarantee to us that you have all the necessary authorizations to bind this company to these terms and conditions. To create an account and use the service on behalf of a company, you must first create a user account and then, after logging in, create a so-called company account (hereinafter referred to as the “Manager Account“).

You can invite your employees to participate in a course through a manager account. In the manager account, you will get an overview of which courses your employees have completed. After an employee logs in to the course, the manager account administrator will have a time-limited opportunity to moderate employee access and remove access. To create a manager account, we will need the following information: company/firm name, company address, company ID or non-profit organization registration number, VAT ID, VAT ID, telephone number and email address.

In your manager account, you can view the following information: your orders, your employees, courses completed by your employees, statistics of your employees. After creating a management account, we may verify it. If it is not an existing company or if the management account was created by a user who is not authorized to do so, we are authorized to delete the relevant management account.

You can invite your employees to take courses through a management account. You can invite your employees via an email invitation or by sharing a link, based on which employees can register as platform users and take courses according to the number of accesses of your subscription. The user who created the management account (hereinafter referred to as the “management account administrator”) is authorized to remove the user’s access to the courses through the management account within 14 days from the date of creation of the invited user’s account through the management account.

In the event that educational products (online courses, annual subscriptions, educational programs) are purchased by a legal entity (e.g. a company, state or public institution), all licenses and user accounts are owned by this legal entity. In such a case, access to educational materials is tied to an employee or an authorized person designated by the customer (company) or the education manager (manager account for 3 or more licenses), for the period of his/her employment or cooperation. After the termination of the employment or termination of the authorization to access the services by decision of the customer (company), the employee’s right to use the provided access also expires. Transferring the account to a personal email address without the express and written consent of the company is not possible. The Operator reserves the right to refuse requests to change account details (e.g. email address, name, password) in cases where the account is part of a bulk (corporate) license, without the express consent of the authorized representative of the customer. If a company is interested in deactivating, modifying or transferring accounts, it must inform the Operator in writing or via email from the official corporate address. Any claims by a former employee for permanent access to a course that was purchased by the company or organization are inadmissible and considered unjustified.

Restrictions

Unless specifically stated otherwise, the Electronic Content is protected by copyright law. The User may not sell, rent, lend, distribute, broadcast, sublicense or otherwise assign rights to the Electronic Content or any part thereof to any third party, or remove any descriptions or proprietary notices contained in the Electronic Content. The User may not circumvent, modify, disable or remove any protection that protects the Electronic Content. Nor shall he encourage, assist or authorize any other person to do so. The User is not authorized to change, publicly display, perform, distribute or otherwise use materials from this portal for public or commercial purposes in any way. The User is not authorized to provide his login details for the online computer course to a third party.

The use of materials published on the website www.vita.sk is prohibited on other websites without prior agreement with the operator. The materials on the www.vita.sk portal are protected by copyright. Unauthorized use of materials from the www.vita.sk website constitutes a violation of copyright, which has civil and criminal consequences. The user is not authorized to copy or distribute any materials obtained by purchasing on this website, and therefore may not use the materials for his own enrichment. The user is not authorized to provide his login details to a third party. The user is not authorized to allow other persons to view his purchased courses. The operator reserves the right to block the user’s account in case of violation of any of the operator’s rights. The user is not authorized to register and create an account via generic emails such as info@nazov-spolocnosti.sk, nazov-spolocnosti@nazov-spolocnosti.sk, obchod@nazov-spolocnosti.sk, hr@nazov-spolocnosti.sk, it@nazov-spolocnosti.sk, vzdelanie@nazov-spolocnosti.sk and similar email formats for various types of top-level domains. The exception applies only to the purchase of corporate licenses (i.e. minimum purchase of 3 or more licenses of an annual subscription for all courses) and a management account, i.e. an account for managing the licenses of company employees. The user is obliged to use a specific email address for account registration that he uses for personal or work purposes. In the event of long account inactivity and an inactive annual subscription for 3 or more months, the account may be blocked and deleted. The accounts are the sole property of the operator. When providing discounts and promotions 1 + 1 course for free, these discounts are not combined with courses more expensive than €100 and certification courses. The 1 + 1 promotion is an offer where, after ordering and paying for a course or annual subscription, the user receives a second course or annual subscription for another person, e.g. a colleague, acquaintance, family member, for free. When providing discounts and promotions 1 + 1 course for free, it is not possible, therefore it is possible to get a 50% discount only for yourself or a membership extension, i.e. a subscription only for yourself. Such a discount cannot be combined with other discounts, unless the Provider decides otherwise. We pay licensing fees for materials and also copyright fees for each course and annual subscription sold. Licensing terms and conditions of accredited and certified courses and educational programs do not allow us to combine discounts for 1 person within the 1 + 1 promotions. The second person can choose any other course from the offer on www.vita.sk up to the value of the purchased course or annual subscription.

The customer purchases an annual license from the date of ordering for online courses or an annual subscription to all courses or an annual subscription to all courses of the selected educational category on the website www.vita.sk. Materials, exercises, presentations, books, homework are provided as a bonus service to which there is no legal entitlement.

Prohibition of illegal use, notice for companies and organizations, reservation of rights

The User may not use the Service or Electronic Content for any unlawful purpose. The User acknowledges that by using the Service and paying for a license to use the Electronic Content, there is no transfer of intellectual property of the Provider or any of its suppliers. All components of the Electronic Content are licensed, not sold, and such license is non-exclusive. The Supplier reserves the right to be informed by the Buyer of online courses immediately by e-mail to info@vita.sk or in writing to the billing address, if the Customer provides the provided online courses to a third party for profit, i.e. does not provide education to itself or its employees, but offers the online courses further as a service to a third party.

The Supplier reserves the right not to sell online courses and materials to competing companies providing online and face-to-face courses. The Supplier also reserves the right to cancel such online courses without the right to a refund of the amount paid for the educational activity. The Supplier perceives such a fact as a gross violation of the Terms and Conditions. This form of sale of online courses by the Supplier to a third party is not prohibited, however, the Supplier claims to have information about this type of transaction before the start of the implementation of the online course.

Payment terms and prices

The prices of individual products and courses are listed including value added tax (VAT) and all other taxes. Issuing a certificate of completion of a course in English and sending it by mail is possible for a fee of 55 Euros including VAT, depending on the course completed. Course packages and annual subscriptions include accredited and certified courses. An additional fee must be paid for the implementation of an accredited exam of the Ministry of Education of the Slovak Republic or international certification exams. Each accredited certificate and exam is paid separately, in addition to the price of online courses and annual subscription. The price for an accredited exam or a retake of an exam is from 80 Euros including VAT, depending on the course completed.

The buyer pays the price for an online course or annual subscription to online courses to the seller, either:

By bank transfer to account
By online payment gateway/electronic payments
By invoice with maturity of 14-30 days

After creating and sending the order, the interested party will be sent an advance invoice, which must be paid and the price credited to the provider’s bank account. It is also possible to pay by invoice with immediate access to online courses or an annual subscription for selected companies and state institutions and agree on a 14-30 day maturity. At the same time, we reserve the right to refuse payment with maturity, especially if the customer does not have a business history with us, that the customer’s company is a debtor in public registers such as the Social Insurance Agency, health insurance companies, the Tax Office, etc., or if the customer has not paid invoices issued by us within the due date in the past.

Our ordering system is semi-automated. Orders and payments are always checked and confirmed by our employees. If you order them outside of working hours (for example, late at night and early in the morning or over the weekend), we will confirm the order and make the course available the next working day.

Special offers and discounts do not apply to the programs and projects SKILLS FOR THE LABOR MARKET, REPAS+, KOMPAS+, DON’T LOSE A JOB or other educational projects of the Labor Office. Special offers and discounts are intended for customers with whom we do not have any additional costs. If the participant completes a package of online courses through the Labor Office and its price is from €800 and above, he/she receives as a bonus access to all VITA online courses for a period of one year. However, there is no legal entitlement to this bonus. Annual access is activated only after the package is successfully approved and paid for by the Labor Office. Almost all course packages meet this requirement, with the exception of the Instructor Package, which includes a certification exam directly in the price and is provided in a different non-modular education mode. During one year, the participant can study not only courses from the selected package, but also hundreds of other courses outside the package. If the participant’s status changes during the subscription period, for example in the case of starting a job, access to the courses remains active until the end of the subscription period.

Changes to the Service

The Provider reserves the right to modify, suspend or cancel the Service or its individual components at any time. The Provider has no obligations towards the User in case he/she decides to exercise this right. The Provider reserves the right to change the course content, including electronic materials and educational videos, at any time.

Termination

The User’s rights under this Agreement shall automatically terminate without notice if the User fails to comply with any of the provisions of this Agreement. In the event of such termination, the User must cease all use of the Service or Electronic Content and the Provider may block the User’s access to the Service or its individual parts and/or Electronic Content without any right to a refund to the User.

Separability

If some provisions of the contract are not valid or effective in whole or in part, or later lose their validity and effectiveness, this shall not affect the validity or effectiveness of the other provisions.

Amendments and supplements

The Provider reserves the right to amend and supplement the Agreement at its own discretion. It will do so by publishing the amended terms and conditions on the website www.vita.sk. The use of the Service and Electronic Content by the User following the amendment is deemed to be the User’s consent to the amended wording of the License Agreement, Business Terms and Conditions and Terms of Use.

Order and conclusion of the contract

The interested party can register for an online course or educational program via the online application form, which can be found on the website www.vita.sk. After receiving the order, the interested party will be sent an order confirmation and payment instructions (if the order confirmation, payment documents and course materials are not received, it is highly recommended to contact the provider immediately by email at info@vita.sk). By sending the order, the interested party confirms that he/she has read and agrees to these terms and conditions and license terms.

The proposal to conclude a contract is the placement of the offered service on the website www.vita.sk, the contract is formed by sending the order to the interested party (online application) and the acceptance of the order by the seller. The seller will immediately confirm this acceptance to the email address provided by the interested party, but this confirmation does not affect the formation of the contract. Information about the individual steps leading to the conclusion of the contract follows from these terms and conditions and the customer always has the opportunity to check it or correct it before sending the order. The contract is concluded in the Slovak language, unless circumstances on the part of the seller or the interested party prevent this, it is possible to conclude a contract in another language understandable to both parties. The validity of licenses and subscriptions to courses begins on the date the order is sent to the interested party. Please note that the annual subscription period is calculated from the date of order, not from the date of payment. It is therefore in the customer’s best interest to make the payment as soon as possible, ideally by bank transfer via an online payment gateway. It is also in the customer’s best interest to provide correct billing and identification data such as a variable symbol, etc. When placing an order, the buyer is obliged to provide complete and correct identification and billing data necessary for issuing a tax document (invoice). This data can be changed no later than 7 calendar days from the date of the order. After this period, the data can no longer be changed or corrected retroactively. The buyer is solely responsible for the accuracy and completeness of the data provided. When purchasing online courses or e-mentoring, the provider does not provide software or program licenses for the customer. The customer provides them independently. In the event of providing false, purposeful or distorted information, the provider reserves the right not to publish reviews and ratings. A paid subscription cannot be canceled. If you do not use the services in any way during the subscription period, you will not be entitled to any compensation for non-use of the subscription or a refund of the subscription price.

In the event that the customer repeatedly creates orders that he does not pay, VITA.sk reserves the right to block and delete the customer’s account. This measure is taken to protect the company from abuse and fraudulent behavior. If the customer repeatedly fails to pay for orders, his access to our services will be permanently restricted, including access to creating new orders.

IV. Terms of use of online courses, e-materials and video materials

This is an agreement between the end user of electronic content and the Provider of electronic content, which follows the General Terms and Conditions of the Provider and regulates the terms of use of electronic books provided through the services of the online store vita.sk (hereinafter referred to as the “Service”). Please read this license agreement and terms of use, as well as all other rules and information that apply to electronic materials, video materials and e-books provided through the Service (including, but not limited to, rules, conditions and information published on the website www.vita.sk).

If you do not agree to the terms of this license agreement and terms of use, we ask you not to proceed with the purchase of an online course, annual subscription and materials. By checking the box before submitting an order to purchase an electronic course, materials and video materials through the Service, you indicate your agreement and familiarity with this license agreement, terms of use and terms of use. The provider does not provide software or programmed equipment, hosting, databases, servers and other hardware when purchasing online courses and electronic materials. For paying customers, bonuses are available on the Bonuses Benefits subpage, where discounts are available for purchasing software and programs.

Video content is available in HD quality (720p, 1080p, 2K or 4K). Video content may have different volume levels. We recommend watching and listening to the courses with headphones and setting the appropriate volume via the control panel of the computer or the relevant device.

Courses that we are preparing are marked (Preparing) with a blue label above the course sample and its logo. The customer can pay for this course, but is obliged to wait for its completion, which takes up to 2 months from ordering the course. By ordering a course that is in preparation, the customer accepts these business and license terms and conditions and is not a reason for canceling the course and refunding the money for the course or annual subscription.

Each user is obliged to familiarize themselves with the commercial, licensing terms, including the terms of use. Before paying the price of the course, educational program or annual subscription to the courses, the user is obliged to test and check whether the playback of video tutorials works with his technical equipment (hardware and software) and the Internet connection used. This testing is carried out using the free introductory demonstration videos on the vita.sk website. An extensive demonstration of the course is directly available for each course, which the user can watch free of charge. Each user can therefore familiarize themselves with the content of the course, including an extensive video demonstration, before purchasing it. By paying the price of the course, the user confirms that the playback is fully functional within his technical equipment and accepts the same quality and method of playback for the service itself.

Dissatisfaction with the course, program, lecturer, video or audio quality of the course, course content and topic, company and lecturer communication, lecturers’ opinions are not grounds for canceling the course and refunding the course fee or annual subscription. If you wish to delete your user account, you can do so in your profile on the Settings tab in the Delete Account section.

Code of Ethics and Conditions of Conduct on the VITA Educational Platform and Social Networks

The user is obliged to comply with the principles of good conduct, etiquette and the code of ethics on the e-learning platform www.vita.sk, social networks, emails and all channels of VITA Academy s.r.o. and IT Academy s.r.o.

The provider will not respect any signs of aggressive and toxic behavior, threats, fraudulent and deceptive actions, slander, swearing and the use of vulgar language towards employees, lecturers or other users of the VITA platform. Such behavior is unacceptable on the platform.

If you violate the code of ethics and principles of good conduct after purchasing our services and courses, your access to the platform will be blocked and such contributions will be blocked. You can donate it to another person who will respect these rules. Bullshit, aggressive and toxic behavior has no place on our educational platform and social networks and is unacceptable. Do not do anything that is illegal, unfair to others, or that would technically abuse the VITA platform.

You are responsible for all activity on your account and for all activity while taking courses through our platform. If you violate any of our policies or terms, we may terminate your account or your access to the courses.

If you do not agree to the above terms, please do not proceed with ordering our services and courses.

E-mentoring

The E-mentoring service can be purchased for online courses. E-mentoring is understood as electronic communication via email messages between the customer and the consultant/lecturer. E-mentoring contains a total of 3 email messages from the customer with 1 question for the consultant/lecturer. E-mentoring is available for 1 month. The lecturer has 7 working days to respond. If the customer does not use the purchased e-mentoring service and does not use up 3 email messages within 1 month, the service is not extended and ends.

After successfully completing the course, you agree to be added to the list of references if you are satisfied with the courses you evaluate.

Prohibition of web scraping and content parsing

Without the express written consent of VITA.sk, any automated downloading, collection, copying or parsing of the content of the vita.sk website, including but not limited to the use of web scraping tools, bots or other automated systems, is strictly prohibited. This restriction applies to all content elements, including texts, images, databases and other data published on our website. Violation of this prohibition may lead to legal action, including but not limited to claims for damages and blocking access to our website.

V. Complaints and liability for defects

This part of the terms and conditions regulates the provider’s liability for defects in the service provided and complaints about such defects. This part of the Terms and Conditions applies only to contracts concluded with a user – a non-entrepreneur (i.e. a user – a natural person who, when concluding and fulfilling a (consumer) contract with the provider, does not act within the scope of his business activity, employment or profession.

The general warranty period is 24 months. The warranty period runs from the receipt of the service by the user.

The provider is liable for defects that the service has when it is taken over by the user. If it is a defect that can be removed, the user has the right to have it removed free of charge, in a timely manner and properly. The provider is obliged to remove the defect without undue delay. Instead of removing the defect, the user may request a replacement of the service, or if the defect concerns only part of the service, the replacement of such part of the service, if this does not incur unreasonable costs for the provider in relation to the price of the service or the severity of the defect. The provider may always replace the defective service with a flawless one instead of removing the defect, if this does not cause serious difficulties for the user.

If it is a defect that cannot be removed and that prevents the user from properly using the service as a defect-free service, the user has the right to exchange the service or has the right to withdraw from the contract. The same rights belong to the user if the defects are removable, but the user cannot properly use the service due to the reoccurrence of the defect in the service or due to a larger number of defects. If other irremovable defects in the service are involved, the user has the right to an appropriate discount on the price of the service.

If the service sold at a lower price has a defect for which the provider is responsible, the user has the right to an appropriate discount instead of the right to exchange the service. In the case of technical errors and obvious errors in the price of the course such as 0 EUR, 1 EUR and prices that are significantly lower than the prices of online courses, the provider has the right to refuse to sell the course at such a price. The provider does not guarantee and is not responsible for the availability of the services of the web hosting provider Websupport, the video service Vimeo and logging in via the social networks Facebook, LinkedIn and Google. The provider is not responsible for problems and errors on the customer’s side. The provider is not responsible for the customer’s lack of knowledge of working with computers, browsers and information technologies.

In the event that the customer has technical problems and the VITA platform does not work, the customer shall report this fact as soon as possible to the email address: info@vita.sk with a description of the problem, technical parameters of the computer, laptop or device used to access the VITA platform, in particular: operating system and its edition along with version, browser along with its version and any browser add-ons, RAM size, screen resolution. The above information shall be supplemented with a printscreen/screenshot/screenshot or video where the error is recorded.

The provider reserves 15 working days to respond to the technical problem and then has another 15 working days to resolve this technical problem, provided that it is a legitimate problem on the provider’s side.

The user may file a complaint with the provider in writing via a written notification sent to the address Tomášikova 50/A, 83104, Bratislava – Nové Mesto), or in the form of an electronic message sent to the email address: info@vita.sk.

The provider is obliged to issue a confirmation to the user when a complaint is filed. If the confirmation cannot be delivered immediately, it must be delivered without undue delay, but at the latest together with the document on the settlement of the complaint. The confirmation on the settlement of the complaint does not have to be delivered if the user has the opportunity to prove the claim in another way.

If the user files a complaint, the provider or an employee authorized by him or a designated person is obliged to inform the user about his rights under the Civil Code. Based on the user’s decision on which of these rights the user is exercising, the provider will determine the method of settling the complaint immediately, in complex cases no later than 3 working days from the date of filing the complaint, in justified cases, especially if a complex technical assessment of the service status is required, no later than 30 days from the date of filing the complaint. After determining the method of settling the complaint, the complaint will be settled immediately, in justified cases the complaint may also be settled later. However, the processing of the complaint may not take longer than 30 days from the date of filing the complaint. After the expiry of the period for processing the complaint, the user has the right to withdraw from the contract or has the right to exchange the service for another service.

The provider shall issue the user with a written document confirming the settlement of the complaint no later than 30 days from the date of the claim.

Pursuant to Section 11 of Act No. 391/2015 Coll., on Alternative Resolution of Consumer Disputes (hereinafter referred to as the “Act on Alternative Resolution of Consumer Disputes”), the user has the right to contact the provider with a request for redress if he is not satisfied with the manner in which the provider has settled his complaint or if he believes that the provider has violated his rights. If the provider rejects such a request from the user or does not respond to it within 30 days from the date of its sending, the user has the right to submit a proposal to initiate alternative dispute resolution to an entity that is, pursuant to Section 3, paragraph 2, letter c) of the Act on Alternative Resolution of Consumer Disputes, the Slovak Trade Inspection or an entity pursuant to Section 3, paragraph 1 of the Act on Alternative Resolution of Consumer Disputes entered in the list kept by the Ministry of Economy of the Slovak Republic. At the same time, the buyer has the right to use the online platform for resolving consumer disputes: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SK. In the event of a cross-border dispute, the user has the right to contact the European Consumer Centre, which will provide him with a delivery address, an email address or a telephone contact for the alternative dispute resolution entity that is competent to resolve his dispute.

The supervisory authority over the provider’s activities is the Slovak Trade Inspection with its registered office at: Bajkalská 21/A 827 99 Bratislava (www.soi.sk).

VI. Right to withdraw from the contract

The user who is a consumer is entitled to withdraw from the contract within 14 days from the date of conclusion of the contract with the provider without giving a reason. The withdrawal from the contract must be sent in writing to the address of the registered office of the provider. The notice of withdrawal shall state the user’s name and surname, his address, order number (identification), order date and account number for financial settlement. The money will be returned to the user no later than 14 days from the receipt of the notice of withdrawal from the contract.

The user who is a consumer cannot withdraw from the contract, the subject of which is the provision of a service, if its provision began with the user’s express consent and the user declared that he was duly informed that by expressing this consent he loses the right to withdraw from the contract after the service has been fully provided, and if the service has been fully provided.

Before paying the price of the course, educational program or annual subscription to courses, the user is obliged to test and check whether the playback of video tutorials works with his technical equipment (hardware and software) and the internet connection used. This testing is done using the free introductory demonstration videos on the vita.sk website. An extensive demonstration of the course is directly available for each course, which the user can watch free of charge. Therefore, each user can familiarize themselves with the content of the course, including the extensive video demonstration, before purchasing it. By paying the price of the course, the user confirms that the playback is fully functional within his technical equipment and accepts the same quality and method of playback for the service itself.

Dissatisfaction with the course, program, lecturer, video or audio quality of the course, content and topic of the course, method of company and lecturer communication, opinions of lecturers is not a reason for canceling the course and refunding the money for the course or annual subscription.

A paid subscription cannot be canceled. If you do not use the services in any way during the subscription period, you will not be entitled to any compensation for non-use of the subscription or a refund of the subscription price.